Privacy Policy

Motionstead
Last updated: August 24, 2026

This Privacy Policy describes how Motionstead (“Motionstead,” “we,” “us,” or “our”) collects, uses, stores, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us (collectively, the “Services”).

In this Privacy Policy, “you” and “your” refer to any user of the Services, including customers, website visitors, and other individuals whose personal information we process.

Please read this Privacy Policy carefully. By using or accessing our Services, you acknowledge the practices described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technology, or applicable legal and regulatory requirements.

When we make changes, we will publish the revised Privacy Policy on our website and update the “Last updated” date above.

Where required by applicable law, we may provide additional notice or request your consent before implementing certain changes.

How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information from several sources.

The information we collect depends on how you interact with Motionstead.

We may use your personal information to:

• Process and fulfill orders

• Process payments

• Arrange shipping and delivery

• Handle returns, refunds, exchanges, and warranty claims

• Provide customer support

• Manage customer accounts

• Communicate with you about your orders

• Improve our website and Services

• Prevent fraud and unauthorized activity

• Comply with legal and regulatory obligations

• Send marketing communications where permitted

• Measure and improve advertising performance

• Protect our business, customers, and legal rights

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you, relates to you, describes you, or can reasonably be associated with you.

Information We Collect Directly From You

Information you provide directly to us may include:

• Name

• Email address

• Telephone number

• Billing address

• Shipping address

• Country or region

• Order information

• Payment confirmation information

• Account information

• Products you purchase

• Products you view

• Products you add to your shopping cart

• Products you save or otherwise interact with

• Customer support communications

• Reviews and other content you choose to submit

If you create an account, we may also process account credentials and other information necessary to maintain your account.

Certain features require specific information to function. You may choose not to provide this information, but doing so may prevent us from providing certain Services.

Payment Information

Payments may be processed by third-party payment providers.

Depending on the payment method you choose, these providers may collect information such as:

• Card details

• Billing information

• Payment account information

• Transaction information

Motionstead does not necessarily receive or store complete payment card details.

Payment information is handled by the applicable payment provider according to its own privacy and security practices.

Information We Collect Automatically

When you visit or interact with Motionstead, certain information may be collected automatically (“Usage Data”).

We and our service providers may use cookies, pixels, tags, analytics technologies, and similar tools for this purpose.

Usage Data may include:

• IP address

• Browser type

• Device type

• Operating system

• Network information

• Pages viewed

• Products viewed

• Referring website or source

• Interactions with our website

• Shopping cart activity

• Checkout activity

• Approximate location derived from technical information

• Date and time of visits

• Advertising and marketing interactions

We use this information to operate our website, understand customer behavior, improve our Services, prevent fraud, and measure marketing performance.

Information We Receive From Third Parties

We may receive personal information from third parties that help us operate Motionstead.

These may include:

• Shopify, which provides our e-commerce platform

• Payment processors

• Shipping and logistics providers

• Analytics providers

• Advertising platforms

• Marketing providers

• Customer service providers

• Fraud prevention and security providers

• Review platforms and other business service providers

The information received depends on the service provided and your interaction with that provider.

We process information received from third parties in accordance with this Privacy Policy and applicable law.

How We Use Your Personal Information

Providing Products and Services

We may use your personal information to:

• Process payments

• Confirm and fulfill orders

• Arrange shipping and delivery

• Send order and delivery notifications

• Process returns and refunds

• Handle exchanges

• Handle warranty claims

• Maintain customer accounts

• Provide customer service

• Respond to questions and requests

• Enable customer reviews

Marketing and Advertising

Where permitted by applicable law, we may use personal information to provide marketing communications and relevant advertising.

This may include:

• Email marketing

• SMS marketing

• Personalized advertising

• Retargeting

• Measuring advertising performance

• Understanding which advertisements lead to visits or purchases

Where consent is legally required for a particular activity, we will request consent before carrying out that activity.

You may withdraw consent or unsubscribe from marketing communications at any time using the methods provided in the relevant communication.

Security and Fraud Prevention

We may process information to:

• Detect suspicious activity

• Prevent fraudulent transactions

• Protect customer accounts

• Protect our website

• Prevent misuse of our Services

• Protect our legal rights and those of our customers

Customer Communication

We use personal information to communicate with you regarding:

• Orders

• Deliveries

• Returns

• Refunds

• Warranty claims

• Customer service inquiries

• Important changes affecting our Services

Cookies and Similar Technologies

Like many online stores, Motionstead uses cookies and similar technologies.

Cookies may be used to:

• Operate essential website functionality

• Remember your preferences

• Maintain your shopping cart

• Enable checkout functionality

• Understand website usage

• Measure website performance

• Perform analytics

• Prevent fraud

• Personalize your experience

• Measure and personalize advertising where permitted

Some cookies are necessary for the website to function, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, non-essential cookies will be used based on your consent.

You can also control cookies through your browser settings. Blocking certain cookies may affect the functionality of our website.

For information about cookies used by Shopify, you can also review Shopify's cookie information through Shopify's official website.

How We Share Personal Information

We may disclose personal information to third parties where necessary to operate our business and provide our Services.

This may include:

Service Providers

We may share information with companies providing services such as:

• E-commerce infrastructure

• Payment processing

• Shipping and logistics

• IT services

• Website hosting

• Cloud storage

• Customer support

• Analytics

• Fraud prevention

• Marketing technology

Business and Marketing Partners

Where permitted by law, we may work with advertising, analytics, and marketing partners to understand performance and deliver relevant advertising.

Depending on your jurisdiction, certain advertising activities may legally be considered “sharing,” “selling,” or targeted advertising.

Where applicable, you may have the right to opt out of these activities.

Legal Requirements

We may disclose personal information where reasonably necessary to:

• Comply with applicable law

• Respond to valid legal requests

• Protect our legal rights

• Prevent fraud or illegal activity

• Protect customers or other individuals

• Enforce our Terms of Service

Business Transactions

If Motionstead or the company operating Motionstead is involved in a merger, acquisition, financing, restructuring, sale of assets, insolvency, or similar business transaction, personal information may be transferred as part of that transaction where permitted by law.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you except where permitted or required by applicable law.

User-Generated Content

If you submit a product review or other content to an area of our Services that is publicly accessible, that information may become publicly available.

Please consider carefully what information you choose to make public.

We cannot control how third parties use information that you intentionally publish in a public area of the Services.

SMS Marketing

Where you have provided the necessary consent, we may use your telephone number and related information to send:

• Order notifications

• Transactional messages

• Abandoned checkout reminders

• Marketing offers

• Product information

• Review requests

Consent and opt-in information relating to text messaging will only be shared with service providers where necessary to operate our messaging program or where otherwise permitted by applicable law.

Our website may use cookies and similar technologies to identify shopping cart and checkout activity, including abandoned checkouts, which may be used to determine when an eligible reminder should be sent.

You may opt out of SMS marketing according to the instructions provided in the relevant messages.

Third-Party Websites and Links

Motionstead may contain links to websites or services operated by third parties.

We do not control these third-party websites and are not responsible for their privacy, security, or other practices.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

Children's Privacy

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal information directly from children under 16.

If you are a parent or legal guardian and believe a child has provided personal information to us without appropriate authorization, please contact us.

Where appropriate and legally required, we will take reasonable steps to delete the information.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, electronic storage system, or security method can be guaranteed to be completely secure.

You should avoid sending highly sensitive information through insecure communication channels.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period may depend on factors such as:

• Maintaining your customer account

• Processing and documenting orders

• Providing customer support

• Handling returns and warranties

• Preventing fraud

• Resolving disputes

• Meeting accounting, tax, and legal obligations

• Enforcing agreements

• Establishing or defending legal claims

When personal information is no longer required, we may delete or anonymize it in accordance with applicable law.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include:

Right of Access

You may have the right to request information about the personal data we process about you and obtain a copy of that information.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may have the right to request deletion of certain personal information, subject to legal exceptions and retention requirements.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used, and machine-readable format.

Right to Restrict Processing

You may have the right to request that we restrict certain processing of your personal information.

Right to Object

You may have the right to object to certain processing, including certain direct marketing activities.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect the lawfulness of processing carried out before consent was withdrawn.

Advertising Privacy Rights

Depending on your jurisdiction, you may have the right to opt out of certain uses of personal information for targeted advertising, “sharing,” or “sale” as those terms are defined under applicable privacy laws.

Right to Appeal

In jurisdictions where this right exists, you may have the right to appeal a decision we make regarding your privacy request.

We will not unlawfully discriminate against you for exercising your privacy rights.

We may need to verify your identity before processing certain requests.

European Economic Area and United Kingdom

If you are located in the European Economic Area (“EEA”) or United Kingdom (“UK”), applicable data protection laws may provide additional rights.

Where required, we process personal information based on one or more lawful bases, including:

• Performance of a contract

• Compliance with a legal obligation

• Our legitimate interests

• Your consent

Where we rely on legitimate interests, we consider whether our interests are overridden by your rights and interests.

Where processing is based on consent, you may withdraw your consent at any time.

International Data Transfers

Motionstead may operate internationally and use service providers located in different countries.

As a result, personal information may be transferred to and processed in countries outside your country of residence.

Where personal information is transferred from the EEA, UK, or another jurisdiction that regulates international transfers, we use legally recognized transfer mechanisms where required.

These may include:

• Adequacy decisions

• Standard Contractual Clauses

• UK-approved transfer mechanisms

• Other safeguards recognized under applicable law

Complaints

If you have concerns about how Motionstead processes your personal information, please contact us first so that we can try to resolve the issue.

Depending on your country of residence, you may also have the right to lodge a complaint with your local data protection or privacy authority.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your privacy rights, please contact us at:

Email: [MOTIONSTEAD EMAIL]

Company Information

Store: Motionstead
Company name: [LEGAL COMPANY NAME]
Email: [MOTIONSTEAD EMAIL]