Terms & Conditions

Terms of Service

This website is operated by Motionstead. Throughout the site, the terms “we”, “us” and “our” refer to Motionstead.

Motionstead offers this website, including all information, tools, products, and services available from this site to you, the user, conditioned upon your acceptance of the terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms and policies referenced herein or made available on our website.

These Terms of Service apply to all users of the website, including browsers, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms. If you do not agree to these Terms, you should not use the website or our Services.

Any new features, products, services, or tools added to the store will also be subject to these Terms of Service.

We may update or replace parts of these Terms by publishing an updated version on this page. Where required by applicable law, material changes will be communicated appropriately.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have permission from a parent or legal guardian where required by applicable law.

You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws when using our Service.

You must not transmit viruses, malware, worms, or any other code of a destructive nature.

A serious breach of these Terms may result in termination or restriction of your access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, misuse, unlawful activity, payment issues, or violations of these Terms, subject to applicable law.

You understand that content you submit to the website, excluding payment information, may be transferred across various networks and adapted to technical requirements.

Payment information is encrypted during transmission in accordance with the security standards used by our payment providers and e-commerce platform.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

The headings in these Terms are provided for convenience and do not affect their interpretation.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We aim to ensure that information available on Motionstead is accurate and up to date.

However, information provided on the website may occasionally contain errors, omissions, or outdated information.

General informational content on our website should not be treated as professional medical, healthcare, rehabilitation, or other specialist advice.

Where a product relates to mobility, exercise, recovery, rehabilitation, or physical wellbeing, customers should follow the product instructions and seek appropriate professional advice where necessary.

Nothing in this section limits obligations or rights that cannot legally be excluded under applicable consumer law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Product prices may change from time to time without prior notice.

We reserve the right to modify, suspend, or discontinue products, features, or parts of the Service where reasonably necessary.

Price changes will not affect orders that have already been accepted except where permitted or required by applicable law.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may be subject to limited availability.

Returns and exchanges are handled according to our Return, Refund & Warranty Policy and applicable consumer law.

We make reasonable efforts to display product colors, images, dimensions, specifications, and other information as accurately as possible. However, colors and appearance may vary depending on your device, display settings, or manufacturing variations.

We reserve the right to limit quantities, discontinue products, or restrict sales where reasonably necessary and permitted by law.

Product descriptions, availability, and pricing may be updated from time to time.

Products sold by Motionstead should only be used for their intended purpose and in accordance with any instructions, warnings, or safety information supplied with the product.

Unless explicitly stated otherwise, our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a medical condition, injury, are recovering from surgery, or are uncertain whether a product is suitable for you, you should consult an appropriately qualified healthcare professional before use.

Nothing in these Terms excludes any statutory guarantee, warranty, or consumer right that applies to your purchase.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit, or cancel orders where reasonably necessary.

This may include orders that:

Appear fraudulent or unauthorized
Contain obvious pricing or technical errors
Are placed for unauthorized resale
Cannot be fulfilled due to stock or delivery restrictions
Violate these Terms or applicable law

If we change or cancel an order after it has been placed, we will attempt to notify you using the contact information provided with your order.

You agree to provide accurate and complete billing, shipping, and account information when making a purchase.

You are responsible for keeping your contact information accurate so that we can process your order and contact you when necessary.

For information regarding returns and refunds, please review our Return, Refund & Warranty Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools or services supplied by third parties.

We do not necessarily control these third-party tools and their use may be subject to separate terms and privacy policies.

Your use of optional third-party tools is at your own discretion and you should review the applicable third-party terms before using them.

We may introduce new features, tools, or services in the future. Unless otherwise stated, these will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to websites, applications, products, or services operated by third parties.

Third-party websites are independent from Motionstead and may have their own terms, policies, and practices.

We are not responsible for third-party content, websites, products, or services except to the extent responsibility cannot legally be excluded.

We recommend reviewing the terms and privacy policies of third-party websites before making purchases or providing personal information.

Questions or complaints concerning products or services purchased directly from a third party should generally be directed to that third party.

SECTION 9 – USER COMMENTS, REVIEWS AND OTHER SUBMISSIONS

If you submit reviews, feedback, suggestions, photographs, ideas, or other content to Motionstead, you grant us permission to use that content for legitimate business purposes, including displaying customer reviews and improving our products or Services, subject to applicable law.

You remain responsible for content you submit.

You must not submit content that:

Violates another person's intellectual property rights
Contains unlawful, defamatory, abusive, threatening, or discriminatory material
Contains malicious software
Is deliberately false or misleading
Violates another person's privacy or other legal rights

We reserve the right to moderate or remove content that violates these Terms or applicable law.

You must not impersonate another person or deliberately misrepresent the origin of submitted content.

SECTION 10 – PERSONAL INFORMATION

The collection and processing of personal information through Motionstead is governed by our Privacy Policy.

Please review our Privacy Policy for information about how we collect, use, store, and protect personal information.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to matters such as:

Product descriptions
Prices
Promotions
Offers
Shipping charges
Delivery estimates
Product availability

We reserve the right to correct errors and update inaccurate information.

Where an obvious pricing or technical error affects an order, we may contact you to explain the issue and, where permitted by applicable law, offer the option to proceed under the corrected terms or cancel the affected order for a refund.

Nothing in this section limits rights provided under applicable consumer law.

SECTION 12 – PROHIBITED USES

You may not use the website, our Services, or their content:

For unlawful purposes
To encourage or participate in unlawful activity
To violate applicable laws or regulations
To infringe intellectual property rights
To harass, abuse, threaten, defame, or unlawfully discriminate against others
To knowingly submit false or misleading information
To upload viruses, malware, or malicious code
To unlawfully collect or track personal information
To spam, phish, scrape, crawl, or otherwise misuse the website
To interfere with or circumvent security features
To attempt unauthorized access to our systems, accounts, or infrastructure

We reserve the right to restrict or terminate access to the Service for serious violations of these prohibited uses.

SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY

We aim to provide a reliable and secure Service but cannot guarantee that the website will always operate uninterrupted or without technical errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances outside our reasonable control.

To the maximum extent permitted by applicable law, Motionstead and its directors, employees, affiliates, contractors, service providers, and suppliers will not be liable for indirect or consequential losses arising solely from circumstances for which liability may legally be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

In particular, nothing in these Terms is intended to exclude or limit your statutory consumer rights or any liability that cannot legally be excluded.

SECTION 14 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify Motionstead against reasonable claims, liabilities, or expenses resulting directly from your unlawful use of the Service, material breach of these Terms, or violation of third-party rights.

This section does not limit any rights or protections provided to consumers under applicable law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

If necessary, the affected provision will be severed from these Terms without affecting the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

These Terms remain effective while you use our website or Services.

You may stop using our Services at any time.

We may suspend or terminate access to the Service where we reasonably believe there has been a serious violation of these Terms, unlawful activity, fraud, or misuse.

Any rights or obligations that by their nature should continue after termination will remain effective.

SECTION 17 – ENTIRE AGREEMENT

These Terms of Service, together with our policies and any other terms referenced on our website, constitute the agreement governing your use of the Service and purchases from Motionstead.

Our failure to enforce a provision on one occasion does not constitute a permanent waiver of that provision or any other right.

If any part of these Terms conflicts with mandatory consumer protection law applicable to you, the mandatory consumer protection law will prevail.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements through which we provide Services are governed by the laws of [COUNTRY OF COMPANY REGISTRATION], subject to any mandatory consumer protection rights that apply in the customer's country of residence.

Nothing in these Terms deprives consumers of protections granted to them under mandatory applicable consumer law.

SECTION 19 – CHANGES TO THESE TERMS

We may update these Terms of Service from time to time to reflect changes to our Services, business practices, or legal requirements.

The current version will be available on this page.

Where required by applicable law, material changes will be communicated appropriately.

SECTION 20 – CONTACT INFORMATION

Questions regarding these Terms of Service can be sent to:

Email: [MOTIONSTEAD EMAIL]