Shipping policy

Shipping Policy

At Motionstead, we want your shopping experience to be safe, smooth, and transparent. Below you’ll find important information about order processing, shipping, delivery, address changes, cancellations, and delivery issues.

Processing Time

We begin processing your order as soon as it has been placed.

Orders are normally processed within 2–3 business days, excluding weekends and public holidays.

During periods of high demand, promotions, or sales, processing times may occasionally be slightly longer. We always do our best to prepare and ship your order as quickly as possible.

Delivery Time

Once your order has been shipped, delivery usually takes approximately 5–10 business days, depending on the destination, shipping carrier, and delivery address.

Please note that circumstances outside our control, such as severe weather, transportation disruptions, customs processing, or carrier delays, may affect the estimated delivery time.

Shipping Options & Costs

We offer free and trackable shipping on all orders.

Once your order has been shipped, tracking information will be provided when available so you can follow your delivery.

If you have special delivery requirements, please contact our customer support team to ask about available shipping options. Express shipping may be available for an additional fee depending on the destination.

Change of Shipping Address

If you need to change the shipping address after placing your order, please contact us as soon as possible.

We will do our best to accommodate your request. However, once an order has entered processing or has been prepared for shipment, we cannot guarantee that the shipping address can be changed.

Customers are responsible for providing accurate and complete delivery information when placing an order.

Order Cancellation

We aim to process and ship orders as quickly as possible.

You may request to cancel your order within 2–3 hours after placing it. To request a cancellation, please contact our customer support team at [MOTIONSTEAD EMAIL] and include your order number.

Once an order has entered processing or has been prepared for shipment, cancellation cannot be guaranteed.

Incorrect or Incomplete Address

Please make sure your shipping address is complete and accurate before placing your order.

This includes checking:

Street name
House or apartment number
Postal or ZIP code
City
State or region, where applicable
Country

Motionstead cannot be held responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, or because the package was not collected from a pickup location or accepted within the carrier's holding period, a €25 fee may be deducted from the refund to cover return shipping and handling costs.

If you would like the order to be shipped again to a corrected address, additional shipping charges may apply depending on your location.

Delivered Packages

Orders Without Shipping Protection

Once a package has been marked as delivered by the shipping carrier, please first check the delivery location, mailbox, household members, neighbors, or other safe locations where the carrier may have left the package.

If you are unable to locate the package, please contact the shipping carrier to request additional delivery information or begin an investigation.

Orders With Shipping Protection

Where shipping protection has been purchased and applies to the order, eligible packages that are confirmed through an investigation to have been lost or stolen in transit may be covered in accordance with the applicable shipping protection terms.

Packages confirmed by the carrier as successfully delivered may not qualify as lost-in-transit shipments.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

Tracking Your Order

When tracking information is available, it will be provided after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.

Questions About Your Delivery

If you have any questions about your order, shipping status, or delivery, please contact our customer support team.

Email: [MOTIONSTEAD EMAIL]

Please include your order number when contacting us so we can assist you as quickly as possible.